Legal
Privacy Policy
How Lalibela Expeditions collects, uses, and protects personal information when you use our website or inquire about tours and car rental.
Effective date: 15 May 2025
At Lalibela Expeditions (“we”, “our”, “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and travel services. By accessing our website or booking our services, you agree to the practices described in this policy.
1. Information We Collect
Personal identification information
We may collect the information you provide when you register on our website, book travel services, or contact us. This includes your name, email address, postal address, phone number, and any other contact information.
Travel and booking information
When you use our services, we collect details such as travel preferences, itinerary details, booking history, and transaction data needed to process your reservations.
Usage data
We may automatically collect technical data, such as your IP address, browser type, device information, and pages visited on our website. This data may be captured through cookies and similar technologies to help us improve the user experience.
2. How We Use Your Information
We use the information we collect for purposes including:
- Service provision — to process bookings, manage travel arrangements, and provide customer support.
- Communication — to send booking confirmations, travel updates, and, where you have opted in, newsletters or promotional materials.
- Website improvement — to analyse traffic and usage patterns so we can enhance our services.
- Legal compliance — to fulfil legal obligations, safeguard our rights, and protect against fraud or other security issues.
3. Disclosure of Your Information
Your personal data may be shared with third parties in the following circumstances:
- Service providers — trusted partners such as airlines, hotels, and transportation providers needed to deliver travel services.
- Payment processors — third-party payment gateways may receive payment details solely to process transactions.
- Legal compliance — when required by law, regulation, or legal process.
- Business transfers — in the event of a merger, acquisition, or sale of company assets, your data may be transferred provided similar privacy protections are maintained.
We require third parties we work with to adhere to appropriate data-protection standards to help keep your personal information secure.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we strive to safeguard your data, no method of transmission over the internet is completely secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Once the data is no longer needed, we securely dispose of it in accordance with applicable laws.
7. Your Rights
Depending on your jurisdiction, you may have rights with respect to your personal data, which may include:
- Access — requesting a copy of the personal data we hold about you.
- Correction — requesting corrections to inaccurate or incomplete information.
- Deletion — requesting deletion of your personal information under certain circumstances.
- Objection — objecting to specific data-processing activities.
To exercise these rights, contact us using the details in Section 11. We will respond in accordance with applicable laws.
8. International Data Transfers
Where applicable, your information may be stored, processed, or transferred outside Ethiopia. In such cases, we take steps to apply appropriate safeguards to maintain the security and confidentiality of your data.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. If we learn that we have collected such information, we will take steps to delete it as soon as possible.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Information
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:
Lalibela Expeditions
Close to the British Embassy, Addis Ababa, Ethiopia
Phone: +251 911 32 10 11
Email: info@lalibelaexpeditions.com
https://www.lalibelaexpeditions.com
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described above.